Frequently Asked Questions

Q. Why is it a great thing for me to learn robotics?

A. There are a lot of good reasons why one should learn robotics. It improves your coding skills, and these days, coding is a very important skill to have. It helps to improve your mind through logical thinking and decision-making. Another good reason to learn robotics is to have fun. You and your friends can together make something fun with the robots.

Q. I don't have any experience in coding or robotics. Am I still able to use the products?

A. Yes. We provide beginner-friendly guides and code samples. Whether you just want to own a robot and play around with it, or you want to learn coding and robotics, KidsRobot is always your best choice!

Q. How old does I have to be to use these products?

A. Our products are designed for ages 6 and up. You will need some basic math skills and knowledge to learn programming. For kids aged under 6, it may be hard for them to understand certain concepts.

Q. I am an education worker. Can I get discounts for using the products for education?

A. Yes, of course. If you are an education worker and want to use our products for educational purposes, feel free to contact us using the Contact Us page on our website and we will likely qualify you for the educational discount and furthermore calculate the discounts dependently.

Q. What should I do if the product I bought doesn't work?

A. We apologise if the product is damaged or not working. You can check the user guide or contact us to see if it can be fixed. If you want to return the product, please check out the Return page for more details. You may also get your money back if you succeed in meeting the requirements stated in our refund policy on the Money Back page.